FAQs

⇢ I haven't received an order confirmation?

When you place an order you will be sent an order confirmation email, including your items, delivery address and payment details. If for some reason you have not received this email, please check your spam folder and wait up to 24 hours in case there is an unexpected delay. If you still haven't received one from us please get in touch at contact@womanhood.shop

⇢ I have changed my mind and want to cancel my order.

Orders are shipped up to 12 hours after an order is placed (except on weekends when all orders are shipped the following Monday). In the instance where you want to change your order, please email us as soon at contact@womanhood.shop as possible and the team will help resolve the issue.

⇢ How do I track my order?

Once your order has been shipped you will receive a confirmation email including a tracking link. All orders are shipped with Royal Mail and some tracking links may take 24 - 48 hours to update. After this time if you still can't see any updates please get in touch with the team at contact@womanhood.shop

⇢ I have received my order but one of my items is missing / wrong, what do I do?

We are sorry to hear this. Please begin a return via our returns portal and input the necessary information regarding your reasons to return the item when instructed. A member of the team will get back to you with more information and next steps.

⇢ My order arrived with a fault, what do I do?

We are sorry to hear this. Please begin a return via our returns portal and input the necessary information regarding your reasons to return the item when instructed. A member of the team will get back to you with more information and next steps.

⇢ My order says it's on the way, but I haven't received it yet?

In the first instance please check the tracking link provided in your shipping confirmation email. It may take up to 48 hours for the link to be updated and start tracking. If you have waited over 10 days for your order to arrive please email the team at contact@womanhood.shop 

⇢ How much does shipping cost?

Standard 48 hr shipping costs £4 for all orders under £85. For orders over this amount shipping fees are automatically deducted at checkout.

⇢ I live outside the UK, can I get my hands on womanhood?

Hey international babe, we are sorry we can't currently ship to you just yet. At the moment we only offer shipping to the U.K. and are looking to expand in the near future. We'd love to hear from you if you want to drop us a note saying where you are from. 

⇢How long does it take for my order to arrive?

All orders placed Monday - Friday (pre 12pm) will be shipped the same day and should arrive within 3-5 working days. For orders placed after 12pm on Fridays and over the weekend, they will be shipped first thing Monday morning and will take up to 5 working days to arrive.

⇢ Do you offer free returns?

Yes, returns are free via Royal Mail tracked returns. To start a return, read more on next steps via our returns page

⇢ Is it possible for me to exchange for something else?

Unfortunately at this stage we do not offer exchanges. In the instance you would like to try on another size we recommend reordering and then returning the item you no longer want.

⇢ I have sent back my return but not yet recieved a refund.

We advise all customers retain proof of postage along with their return tracking information. Returns take 3-5 working days to reach us and once recieved at our warehouse, can take up to 3 working days to check and process. Customers will be emailed once an item has been refunded. We kindly ask that during busier periods, returns can take longer to process so we appreciate your patience. For any delays over 14 day, please email us with your order number and returns tracking information so we can advise further: contact@womanhood.shop 

⇢ I want to give someone a womanhood gift card, how do I do this?

Gift cards can be bought online here

All gift cards are valid for a year after purchase and can only be used on site. Gift card order confirmations will be issued including a unique code that should be entered at checkout to activate.

Giftcards are available in £25, £50, £100 and £150.

⇢ I want to get someone a gift, but don't know where to begin?

You've come to the right place! We have put together gifting recommendations based on price for £50 and £100.

If you're worried about sizing there are two options. Firstly drop the team an email with further questions at contact@womanhood.shop and we will help you find the perfect gift. Alternatively, consider our giftcards which are available here.

⇢ My welcome discount code isn't working - what do I do?

We are sorry to hear this! Please note discount codes are only valid on orders over £30 and cannot be used on sale items. If the problem continues to arise place the order and notify the team at contact@womanhood.shop

⇢ Why do you only stock female founded brands?

When womanhood launched in 2019, it was clear to our founder that underwear available on the high street was not providing the level of comfort, fit and style that people wanted. Through years of research, we began to pull together our favourite lingerie brands that were doing something different (actually designing underwear women enjoyed wearing) and realised the brands that were considerably more creative, comfortable and caring were created by female designers and founders. 

⇢ There is a brand I love that I want womanhood to stock, who can I tell?

We love hearing from you and our buying team always take into consideration what you're keen to try. Drop us an email at brands@womanhood.shop and a member of the team will get back to you to discuss further.

⇢ I can't find my size, why don't you stock it?

At the moment womanhood stocks A - HH cups 28 - 40 backs and 6 - 22 briefs. For a small business we are proud of where our size journey has started, but this is not where it ends. We know, we hear you, and we get it - lingerie brands don't always do enough for bigger busted babes. We find it unfair too and could talk about this for hourssss (trust us, we have and regularly do). Increasing our size range is part of a much bigger aim for us and something we are working on today. Please bear with us, we are coming to support you soon.

⇢ I can't find the answer I need above, who can I speak to?

Drop the team an email at contact@womanhood.shop and they will get back to you within 1 - 2 working days.